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Team Member - Content Management Services

PricewaterHouseCoopers Service Delivery Centre ( Kolkata) Private Limited is a joint venture in India among members of the PriceWaterHouseCoopers network that will leverage the scale and capabilities of the network. It is a member firm of Pricewaterhouse Coopers International Limited and has its registered office in Kolkata, India.

The Delivery Center will provide a professional an opportunity to work in a dynamic environment where you will have the ability to develop process and quality based skills.

PricewaterhouseCoopers (PwC) ( provides industry focused assurance, advisory, and tax services for public, private, and government clients across international markets.

PwC SDC offers a broad range of careers, requiring different sets of skills, capabilities and talent which may allow you to work on multiple business areas, servicing multiple territories within the network. You will have exposure to the extensive experience and professional knowledge of PwC while defining the way PwC will operate in this new venture. You will get to define your career.

You will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued. We offer a flexible career progression model that allows for a variety of challenging opportunities throughout your career. We provide unparalleled coaching, mentoring, and career development programs; global opportunities; and state of the art technology-driven methodologies to help you provide quality service to our clients.

Primary responsibility of this job is to understand client requirements in terms of context of the content, manage, sanitise client documents as per guidelines.

  • Perform weekly maintenance of content for the various networks/industries

  • Publish documents on Global Gateway — populating document fields

  • Maintain (add, update, delete) distribution lists/profiles of global practitioners

  • Sanitise client-sensitive documents, conforming to guidelines and specific instructions (if any)

  • Provide content support to ad-hoc requests, in addition to usual network/industry loads

  • Communicate regularly with Team Lead reporting status of individual tasks. Flag issues to the team lead as needed

  • Collaborate with the Team Lead and the relevant Knowledge Managers throughout the content-development cycle

  • Daily client interaction with global clients

  • Maintain daily individual work records and time details for generation of weekly reports

  • Working on Lotus Notes functionalities and repositories

  • Develop understanding of the network issues and hot topics

  • Peer review of work done by other members

  • Post graduation/Graduation in English/language studies, communication, etc

  • 0-3 years knowledge management or equivalent experience

  • Basic knowledge in MS Office tools

  • Familiarity with PDF editors like Adobe Writer / Nuance will be an added advantage

  • Effective oral and written communications skills

  • Competent in researching materials

  • Competent in editing materials and summarizing documents

  • Self-starter with ability to multi-task and constantly reprioritize

  • Demonstrated ability to adapt quickly

  • Self-motivated and capable of working both independently and in a team

  • Drive and willingness to add value and to develop the process of capturing and disseminating knowledge across the LOS worldwide

  • Able and trusted to work independently (remotely) under tight deadlines

  • Functional expertise in basic copy editing and proofreading skills

  • Skilled in managing content stored in electronic repositories
Bachelor's or Masters' degree in English Literature